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1 - When will my order be dispatched?
Orders are processed and prepared in 24 hours, from monday to friday.
Orders placed on Friday will be shipped the following Monday.

2 - When will my order arrive?
Delivery times depend on shipping address and customs process, generally: EU 4/7 days; Rest of the World 7/14 days.
For more info, please send us your shipping address.

3 - Can I track my order?
Yes, all shipments are traceable, wherever possible.
At the time of shipping the Client receives the name of the courier, and the tracking number.

4 - Which payment methods are accepted?
We accept payments via PayPal, Credit Card via PayPlug and Bank Wire.
DESIDERIO boutique website is safe and uses SSL (Secure Socket Layer) technology, guaranteeing maximum security and privacy.

5 - Are the items new?
Yes, all the items are new and available at our boutique.
We are official retailers of all items on sale, which guarantees their authenticity and origin.
All items includes labels.

6 - What is the right size for me?
If you don't know what size to order, send us an email.
We will send you the item measurements and we will help you choose the size.

7 - How can I contact the customer support?
For any question, you can send an email at: info@boutiquedesiderio.com
You can also send a message via WhatsApp (no phone calls) at: +39 340 179 8628

8 - What is the Return Policy?
For more information, please read the "Return Policy" section and contact our customer support.